Returns & Refunds Policy

Effective Date: 17 June 2026

At SDS PLY N DOOR INDUSTRY, customer satisfaction is our priority. We strive to deliver high-quality products and services. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return & Exchange Eligibility

Customers may request a return or exchange of eligible products within 7 (Seven) days from the date of delivery, subject to the following conditions:

• The product must be unused, undamaged, and in its original condition.

• The product must be returned with its original packaging, labels, accessories, and invoice.

• The product must not show signs of installation, modification, or misuse.

• The return request must be submitted within 7 days of delivery.

The company reserves the right to inspect the returned product before approving any return or exchange.

2. Non-Returnable & Non-Refundable Products

The following products are not eligible for return, exchange, or refund unless received in a damaged or defective condition:

• Customized or made-to-order products

• Cut-size or specially processed materials

• Laminate, mica, or decorative sheets cut as per customer requirements

• Installed or used products

• Clearance, sale, or promotional items

• Products specifically marked as "Non-Returnable" or "Non-Refundable" on the product page or invoice

3. Damaged or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from what was ordered, please notify us within 48 hours of delivery by providing:

• Order details

• Clear photographs or videos of the product and packaging

• A brief description of the issue

After verification, SDS PLY N DOOR INDUSTRY will arrange a replacement, repair, or refund, as applicable.

4. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method or bank account provided by the customer.

• Refund processing may take 7–10 business days, depending on banking and payment processing timelines.

• Shipping, transportation, installation, handling, and service charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

Eligible products may be exchanged within 7 days of delivery, subject to stock availability and product inspection.

If the replacement product has a higher value, the customer must pay the price difference. If it has a lower value, the difference will be refunded or adjusted at the company's discretion.

6. Return Shipping

Unless the return is due to a manufacturing defect, incorrect product supplied, or transit damage, the customer shall be responsible for all return transportation and shipping costs.

7. Order Cancellation

• Orders may be cancelled before dispatch by contacting our customer support team.

• Customized or made-to-order products cannot be cancelled once production has commenced.

• Any cancellation charges, if applicable, will be communicated at the time of cancellation.

8. Right to Refuse

SDS PLY N DOOR INDUSTRY reserves the right to refuse any return, exchange, or refund request that does not comply with this policy or where the returned product is found to be used, damaged, altered, or otherwise ineligible.

9. Contact Us

For any return, exchange, or refund request, please contact us through the contact information provided on our website with your order details and invoice number.

Important Notice

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy.